Look, we get it - nobody actually enjoys reading privacy policies. But since you're here, we'll keep it straight and simple. At Ember Quinthalix Architecture, we're not in the business of selling your data or anything shady like that. We're architects, not data brokers. This page explains what info we collect when you reach out to us or use our website, and how we keep it safe.
When you fill out our contact form or send us an email, we're gonna need some basic stuff - your name, email address, phone number if you provide it, and whatever details you share about your project. That's pretty much it for the personal data side of things.
Like most websites out there, we also collect some technical info through cookies and analytics - things like your IP address, browser type, which pages you visited, and how long you stuck around. This helps us figure out what's working on our site and what needs improvement. Nothing invasive, just standard website management stuff.
Here's the deal - we collect your information for pretty straightforward reasons:
We take security seriously around here. Your personal information is stored on secure servers with encryption, and we limit access to only the team members who actually need it to work on your project. We're not gonna leave your data sitting around in an unlocked filing cabinet, digital or otherwise.
That said, nothing's 100% bulletproof on the internet. We do our best with industry-standard security measures, but we can't guarantee absolute security. If there's ever a breach that affects your data, we'll let you know right away and tell you what's being done about it.
We don't sell, rent, or trade your personal information to third parties. Period. Your data stays with us and our trusted partners who help us run the business - think cloud storage providers, email services, and our accounting software. These partners are contractually obligated to keep your info confidential.
We might share your information if required by law, like responding to a court order or working with regulatory bodies. And if we ever merge with another firm or get acquired (not planning on it, but you never know), your information would transfer to the new entity under the same privacy protections.
Our website uses cookies - those little text files that websites store on your device. We use 'em for essential stuff like keeping you logged in (if we add that feature), remembering your preferences, and understanding how people use our site through analytics tools.
You can disable cookies in your browser settings if you want, though it might make some parts of the website a bit clunky. We use Google Analytics to track visitor behavior, but it's anonymized data - we're looking at trends and patterns, not stalking individual users.
Under Canadian privacy laws, you've got several rights when it comes to your personal data:
Just shoot us an email at info@emberquinthalix.info if you wanna exercise any of these rights. We'll get back to you within 30 days.
We keep your personal information for as long as necessary to provide our services and comply with legal obligations. For active clients, that means throughout the project and for several years afterward - architects need to maintain project records for professional liability and regulatory reasons.
If you've just inquired about our services but didn't move forward with a project, we'll typically keep your contact info for a couple years in case you change your mind. After that, it gets deleted unless there's a legal reason to keep it longer.
Our website might link to other sites - manufacturer pages, inspiration galleries, partner firms, whatever. We're not responsible for their privacy practices. Once you click through to another site, their privacy policy takes over, not ours. So give their policies a read if you're concerned about how they handle data.
We might update this privacy policy from time to time - usually when we add new services, change how we operate, or when privacy laws get updated. When we make significant changes, we'll post a notice on our website and update the "last updated" date at the top of this page. If you're a current client, we might also send you an email heads-up about major changes.
Look, if you've got questions about this privacy policy or how we're handling your data, don't hesitate to reach out. We're real people, not robots, and we're happy to chat about it.
1425 West Georgia Street, Suite 320
Vancouver, BC V6G 3C8, Canada